Frequently Asked Questions (FAQ)
How long does shipping take?
Orders are typically processed within one day and delivery usually takes 2–4 days using DAO as we are open 365 days a year. You will receive a confirmation email once your order has been shipped.
Do you ship internationally?
At the moment, NAÝA Beauty primarily ships within Denmark. We hope to expand to more countries in the future, so stay tuned for updates.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information if available. This allows you to follow your package every step of the way.
What if my order arrives damaged?
We want every customer to have a great experience with NAÝA Beauty. If your order arrives damaged or there is an issue with your products, please contact us as soon as possible with photos of the damage, and we will do our best to help.
Can I return my order?
For hygiene reasons, certain beauty products may not be eligible for return once opened or used. If you have any concerns regarding your order, please contact us and we will review your case individually.
How do I apply lash clusters?
Start by applying a thin layer of bond to your natural lashes. Carefully place the lash clusters underneath your lashes using tweezers. Once you're happy with the placement, apply seal to lock everything in place and achieve a long-lasting result.
How long do lash clusters last?
The longevity of lash clusters depends on application, aftercare, and lifestyle. With proper application and care, they can typically last several days to a week or so.
Are your products beginner-friendly?
Yes! We carefully select products that are easy to use, whether you are a beginner or experienced with beauty products. Our goal is to make beauty simple, fun, and accessible for everyone.
How can I contact NAÝA Beauty?
If you have any questions, concerns, or feedback, feel free to contact us via email. We will do our best to respond as quickly as possible.
Do you offer discounts or promotions?
From time to time, we may offer special promotions, discounts, or giveaways. Follow us on social media to stay updated on the latest news and offers.
Can I collaborate with NAÝA Beauty?
We love connecting with creators and beauty enthusiasts. If you are interested in collaborating with us, please reach out through our contact information and tell us a little about yourself.
What is NAÝA Beauty?
NAÝA Beauty is a beauty brand created with a passion for confidence, self-expression, and self-care. Our mission is to offer stylish and affordable beauty essentials that help our customers feel their best every day.